🌸 Refunds & Returns Policy 🌸

At beadworksx, your happiness with our handmade crocheted flower bouquets means everything to us. If you’re not completely satisfied with your purchase, don’t worry—we’re here to help!

đź•’ 30-Day Return Policy

We offer a 30-day return window from the date you receive your order. If you’d like to return or exchange your item, please review the following guidelines:

âś… Eligibility for Returns

  • Items must be unused and in their original condition (unworn, unwashed, and undamaged).
  • Original packaging and any included accessories or tags must be intact.
  • Customized or personalized bouquets are non-refundable unless they arrive damaged or defective.

🚨 Items Not Eligible for Return

  • Sale or clearance items.
  • Custom designs or made-to-order pieces, unless faulty or damaged.

đź’ł Refund Process

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method within 5-7 business days.

🔄 Exchanges

Want to swap your bouquet for something else? No problem! Exchanges follow the same 30-day policy. Simply reach out to us, and we’ll assist you in finding the perfect replacement.

📦 How to Return Your Item

  1. Contact Us: Email us at [support email] or use our contact form to initiate your return. Please include your order number and reason for the return.
  2. Prepare Your Package: Safely pack the item to prevent damage during transit.
  3. Ship It Back: Once we confirm your return request, we’ll provide you with the return address. Shipping costs for returns are the customer’s responsibility unless the item is damaged or defective.

đź›  Damaged or Defective Items

We take great care in crafting and shipping your bouquet, but if it arrives damaged or defective, please contact us within 7 days of delivery. We’ll gladly offer a replacement or refund, including return shipping costs.

âť“ Questions?

If you have any questions about our Refunds & Returns Policy, feel free to reach out to us at [email protected]. We’re here to ensure you have the best experience possible with beadworksx!